Terms & Conditions

Privacy, Refund & Cancellation Policy, Terms & Conditions

Privacy Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.


Note: the privacy practices set forth in this privacy policy are for mtntopup.com. If you link to other web sites, please review the privacy policies posted at those sites.


Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.


Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.


Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.


Credit Card Security
We do not keep records of credit card details credit cards are processed by a third party secured payment gateway.
We can ask identity proof to verify the rightful owner of the credit card like Scanned copy (or photograph by a digital camera) of Driving License, Identification card, Last hardcopy of credit card statement, Passport etc. If asked for kindly provide one of the above as it is for the security of the card holder. (This is only one time process, the customer will not require to go through the identification process for the next transfers)


Refund & Cancellation Policy
As we sell non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the airtime is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site.


Promotions & Special Offers
UK Promotions & Offers are run exclusively by and on behalf of Sochitel UK Ltd. Only Sochitel UK customers can participate in or win the prizes attached to these promotions. Winners are picked randomly and entirely at the discretion of Sochitel UK Ltd. Sochitel UK Ltd reserves the right to alter or change the terms and conditions of its promotions, raffles or special offers at any time without advising customers or participants.

Sochitel is the official overseas distributor of MTN Nigeria services. Sochitel UK Ltd and MTN Nigeria are not responsible for and shall not be liable for: (i) late, lost, delayed, damaged, misdirected, incomplete, illegible, or unintelligible entries; (ii) failed, returned, or misdirected notifications based on inaccurate information provided by the winner; or (iii) telephone, electronic, hardware, or software program, network, Internet, or computer malfunctions, failures, or difficulties resulting from participation in this Raffle of otherwise; (iv) errors in transmission; (v) any condition caused by events beyond the control of Sochitel UK Ltd or MTN Nigeria that may cause the Raffle to be disrupted, corrupted or unfulfilled.