Frequent Asked Question

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Q1. What does "to send a top-up" mean?

A1. It means adding credit to your friends and family's' pay as go mobile phones in their local country so that they can make calls, send messages and use other services.

Q2. Can I send more than one top up to the same number?

A2. Yes! You can. Please note that for authentication purposes, top up restrictions may also apply for first time customers.

Q3. How long before the recipient's mobile phone is credited?

A3. Immediately (Network terms and conditions apply).

Q4. Is the top-up card value for money?

A4. Yes your recipient's airtime account with their local network is credited with the local exchange rate values of our top-up denominations – N.B. top up values applied are subject to exchange rate fluctuations.